Help & FAQ
Answers to common questions about buying, selling, and using RC-Exchange. Can't find what you need? Contact us.
Buying
How do I buy a listing?
Click the listing, then press Buy now. You'll enter your shipping address, choose a shipping rate, and pay securely through Stripe. Funds are held in escrow and the seller isn't paid until delivery is confirmed — either by you, or automatically 24 hours after carrier tracking shows the package was delivered.
When am I charged?
You're charged immediately at checkout through Stripe. The money is held by RC-Exchange (not sent to the seller yet). It's released to the seller once delivery is confirmed.
What if my item never arrives?
If tracking hasn't shown delivery, don't confirm delivery — your funds stay in escrow. If tracking shows the item was delivered but you didn't receive it (or it's damaged or wrong), contact the seller through the listing's Q&A, or email support@rc-exchange.com right away — before the short review window closes — so we can hold the payout while the issue is resolved.
How is shipping calculated?
Shipping is calculated at checkout using live carrier rates (USPS, UPS, FedEx) based on the seller's location and the item's size and weight. Just enter your shipping address and pick a rate — the cheapest option is shown first.
Can I ask the seller a question before buying?
Yes — every listing has a Q&A section at the bottom. Ask a question and the seller will be notified. You'll get a notification when they answer.
Can I make an offer below the asking price?
Yes. On paid listings, click Make offer to propose a price and an optional message. The seller is notified and can accept or decline. If they accept, you'll get a notification with a link to checkout at your offer price. Offers expire after 7 days if not responded to.
Selling
How do I list an item for sale?
Click Create a listing in the navbar, upload photos (up to 8, max 4 MB each), fill in the details, and click Publish. Your listing goes live immediately.
Do I need a Stripe account to list or sell?
No. You can create listings and make sales without a Stripe account — it's only needed to receive your payout. If your item sells before you've connected one, we hold your funds safely and release them automatically once your Stripe account is ready. You can connect Stripe anytime from your profile.
What does it cost to sell?
RC-Exchange charges a 5% platform fee on the sale price. This is deducted from your payout automatically. There are no listing fees. You can also list items for free (price $0) — the buyer only pays shipping, and you pay nothing out of pocket since the platform buys the shipping label from the buyer's shipping payment.
How do I get paid?
Connect a Stripe account from your profile. Your payout (sale price minus the 5% fee) is released to your Stripe account when delivery is confirmed, and Stripe then deposits it to your bank on their normal payout schedule. You can list and sell before connecting — if a sale happens first, we hold your funds and release them automatically once your Stripe account is ready.
When do I get paid?
Your payout is released when delivery is confirmed — when the buyer taps 'Confirm delivery', automatically 24 hours after carrier tracking marks the package delivered, or 14 days after shipping as a fallback if there's no tracking update. The funds go to your Stripe account, then Stripe transfers to your linked bank account (typically 2–7 business days depending on your country and bank).
Do I have to ship, or can I do local pickup?
All items are shipped. Live carrier rates (USPS, UPS, FedEx) are calculated at checkout based on the item's weight and dimensions. You can generate a shipping label directly from the order page.
How do I purchase a shipping label?
When an order is paid, go to the order page and click Generate shipping label. We'll create a carrier label (USPS, UPS, FedEx) using your shipping origin and the buyer's address. The buyer's shipping payment covers the label cost. You can also mark an item as shipped manually if you use your own shipping method.
Can I mark a listing as sold without going through checkout?
Yes — on your listing page, click Mark as sold. This removes it from browse results. Note that this doesn't process any payment; it's for offline sales only.
Account & Notifications
How do I get notified when my listing sells?
You'll see a notification in the bell icon in the navbar, and if email notifications are on (Settings → Notifications), you'll get an email at the address on your account.
How do I turn off email notifications?
Go to Settings → Notifications and uncheck the email option. In-app notifications (the bell icon) are always on.
How do I edit my profile?
Go to your profile page (click your avatar in the navbar), then you can add a bio, location, and update your display name. Your seller rating is shown based on reviews from buyers.
How do ratings work?
After a transaction, both the buyer and seller can leave a rating and review. Ratings are out of 5 stars and are visible on your profile. Your average seller and buyer ratings are displayed separately.
Safety & Disputes
Is my payment secure?
Yes. All payments are processed by Stripe, a PCI-compliant payment processor. RC-Exchange never sees or stores your card details. Funds are held in escrow until delivery is confirmed.
What happens if there's a dispute or chargeback?
If a buyer disputes a charge through their bank or card issuer, Stripe notifies us and the dispute is tracked in our system. Our admin team reviews disputes and works with both parties to resolve them. Contact support@rc-exchange.com if you need help.
What if I receive a damaged or wrong item?
Don't confirm delivery and reach out right away — contact the seller through the listing's Q&A or email support@rc-exchange.com. If carrier tracking already shows the item delivered, contact us before the review window closes so we can hold the payout. Funds stay in escrow until the issue is resolved.